Explore courses.

Apple

Supporting Users Through a Switch to Mac

A practical guide to helping people move from Windows to Mac. Learn what's really behind the things users say, how to answer them, and how to keep the change on track.

Workplace & Productivity

What AI Can Actually Do for Your Business

Learn to write prompts that get useful results from AI tools such as ChatGPT, Claude and Gemini, from the basics of a good prompt to working with files, refining answers, reusable patterns and prompt chaining.

Apple

Moving from Windows to Apple

A strategic guide to moving a business from Windows to Apple: the business case, how deployment works, security in a mixed environment, the user experience, and long-term support.

Apple

Apple Deployment and Management

A structured path through how Apple devices are deployed and managed in organisations, from MDM and supervision to enrolment, apps, identity, device security and software updates.

Core Skills

Introduction to AI Prompting

Learn to write prompts that get useful results from AI tools such as ChatGPT, Claude and Gemini, from the basics of a good prompt to working with files, refining answers, reusable patterns and prompt chaining.

Workplace & Productivity

Personal Devices at Work

What changes when you use your own phone, tablet or laptop for work, and what stays the same. The rules, your responsibilities, and what IT can and cannot see.

Apple

Apple Device Support

What great Apple support actually looks like in practice. From day-to-day fixes to long-term reliability and user experience.

Core Skills

Getting the Most From Your IT Support Provider

How to turn IT support from a reactive helpline into a strategic partnership: clear expectations, shared security, better use of tools, planning for growth, and measuring real value.

Core Skills

Networking Fundementals

The fundamentals of business networking for IT staff and helpdesk technicians: how networks work, topologies, IP addressing, hardware and cabling, Wi-Fi, and network security.

Core Skills

Introduction to GDPR

A practical introduction to UK GDPR for anyone who handles personal data at work: the principles, lawful bases, individual rights, organisational duties, and how the rules are enforced.

Core Skills

Introduction to Github

Learn Git and GitHub from the ground up: what version control is, the everyday commit workflow, working with remote repositories, and branching and merging with confidence.

Core Skills

Advanced Skills for Git and GitHub

Take Git and GitHub further: rewriting history safely, choosing a branching strategy, running good pull requests, recovering from mistakes, automating with Actions, and keeping repositories healthy.

Core Skills

Time Management

Practical time management for busy professionals: overcoming personal barriers, running better meetings, delegating well, planning your schedule, and managing your energy as well as your time.

Core Skills

Teamwork & Collaboration

How to build teams that work well together: what effective teamwork is, selecting members and leading well, running useful meetings, and a practical framework for assessing and improving your team.

Workplace & Productivity

Effective Communication at Work

The practical mechanics of communicating well at work: why a message is judged by what arrives rather than what was sent, what really drives a disagreement, how tone shapes what gets heard, and how to say difficult things clearly.

Workplace & Productivity

Emotional Intelligence at Work

The practical version of emotional intelligence: what it actually is and what it isn't, how to notice what you're feeling, how to choose your response rather than default to it, and how to read other people without being confidently wrong.

Workplace & Productivity

Giving and Receiving Guidance at Work

Why well-meant help sometimes lands as criticism, how to offer input so it's heard the way you meant it, and how to receive input without going on the defensive. The receiving half is a skill in its own right.

Workplace & Productivity

Working Effectively from Home

How to make home working work for employees and managers: suitability, setting up a safe workspace, routines and boundaries, wellbeing and isolation, and the policies that still apply at home.

Apple

Migrating Macs into Apple Business

How to move Macs safely from another organisation's control into your own Apple Business, from scoping ownership and Activation Lock to protecting user data, running the migration, and handover.

Apple

Configuring Apple Devices for Kiosk Mode

How to lock iPad, iPhone and Apple TV to a single app for a dedicated purpose, then set up, maintain and support kiosk devices day to day, using a shop music controller as a worked example.

Apple

Responding to Lost and Stolen Apple Devices

What to do when an iPhone, iPad or Mac goes missing, and how to prepare so you have options when it does. From readiness and Activation Lock to the first hour of a response, recovery and closing the incident.

Data & Security

Spotting and Reporting Phishing on Mac

A practical course for anyone who works on a Mac. Learn how phishing reaches Mac users today, how to spot it, and exactly what to do if you've clicked a link, run something or typed your password.