Apple · Free course
Supporting Users Through a Switch to Mac
A practical guide to helping people move from Windows to Mac. Learn what's really behind the things users say, how to answer them, and how to keep the change on track.
- Modules
- 5
- Time
- 75 min
- Level
- Intermediate
- Cost
- Free
What you'll learn.
- Why moving from Windows to Mac feels harder than expected, and how to tell normal frustration from a real problem
- Six types of issue users raise, and how to diagnose which one you're facing before you respond
- Quick answers to the keyboard, shortcut and window complaints new Mac users raise most often
- How to handle files, network drives, app installs, settings and restrictions on managed Macs
- Which Microsoft 365 and work tool features are missing on a Mac, and how to escalate a genuine gap well
- A four-step way to respond to users, and how to prepare people before the switch so fewer problems arise
Who it's for.
Service desk and IT support staff, team leads, and anyone helping colleagues through a move from Windows to Mac.
Course outline.
- Module 1: Why the Switch Is Harder Than It Looks
- Module 2: What Users Will Say — Keyboard and Everyday Habits
- Module 3: What Users Will Say — Files, Apps and Settings
- Module 4: What Users Will Say — Microsoft 365 and Work Tools
- Module 5: Responding Well and Sustaining the Change
Learn. Quiz. Earn a badge.
Short modules, a quick quiz after each one, and a badge when you finish the track. Pick up where you left off.
Start track →Is this course free?
Yes. Public courses in the Dr Logic Academy are free. You just need an Academy account to save your progress.
How long does it take?
About 75 minutes, across 5 short modules. Go at your own pace and pick up where you left off.
How does it work?
Each module ends with a short quiz. Pass them all to complete the track.
Do I earn a badge?
Yes. You earn a badge when you complete the track, and it shows on your Academy profile.
Is this course about setting up or managing Macs?
No. It's about supporting the people using them. You'll learn to recognise when an issue comes from a setting your organisation controls, and how to explain it, but not how to configure device management.
Does it cover Microsoft 365?
Yes. A full module covers Excel, Outlook and PowerPoint on the Mac, including the shortcuts that change, the features that are Windows-only, and apps such as Access and Power BI Desktop that have no Mac version.
Does it reflect UK keyboards?
Yes. It covers where symbols such as @, # and € sit on a UK Mac keyboard, and how to make an older PC keyboard type what's printed on its keys.
What about people who use both Windows and Mac?
It's covered. The course explains why users who move between the two may keep making small slips, and how to help them focus on the few actions they use most.
