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Apple · Free course

Apple Device Support

What great Apple support actually looks like in practice. From day-to-day fixes to long-term reliability and user experience.

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Modules
10
Time
3 h 10 min
Level
Intermediate
Cost
Free

What you'll learn.

  • How to triage the most common Mac, iPhone and iPad problems quickly
  • The built-in Apple tools that solve most issues without a reinstall
  • When a problem is the device, the network, or the account behind it
  • How to keep devices reliable with updates, storage and battery care
  • What to say to users so support feels calm rather than disruptive

Who it's for.

IT support staff and service-desk teams who look after Apple devices alongside Windows, and anyone newly responsible for a fleet of Macs who wants a solid, practical grounding.

Course outline.

  1. Module 1: Introduction and Course Overview Intermediate 15 min
  2. Module 2: iPhone and iPad Fundamentals Intermediate 15 min
  3. Module 3: Mac Fundamentals Intermediate 15 min
  4. Module 4: Apple Account and iCloud Fundamentals Intermediate 20 min
  5. Module 5: Device Management Intermediate 20 min
  6. Module 6: Device Setup, Backup, and Restore Intermediate 15 min
  7. Module 7: Mac Startup, Recovery, and Reinstallation Advanced 20 min
  8. Module 8: Software Updates and Storage Management Intermediate 15 min
  9. Module 9: Network Connections and Troubleshooting Advanced 25 min
  10. Module 10: Security, Privacy, and User Accounts Advanced 30 min

Learn. Quiz. Earn a badge.

Short modules, a quick quiz after each one, and a badge when you finish the track. Pick up where you left off.

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Is this course free?

Yes. Public courses in the Dr Logic Academy are free. You just need an Academy account to save your progress.

How long does it take?

About 190 minutes, across 10 short modules. Go at your own pace and pick up where you left off.

How does it work?

Each module ends with a short quiz. Pass them all to complete the track.

Do I earn a badge?

Yes. You earn a badge when you complete the track, and it shows on your Academy profile.

Do I need a Mac to follow the course?

It helps for the hands-on parts, but every module is written so you can follow it from any device and apply it later.

Does it cover mobile device management (MDM)?

Only where it touches day-to-day support. Deployment and MDM in depth are covered in the Apple Deployment and Management track.

Is it Apple-certified training?

No. It is Dr Logic's own course, built from supporting Apple-based businesses, and it is free.

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