Apple · Free course
Responding to Lost and Stolen Apple Devices
What to do when an iPhone, iPad or Mac goes missing, and how to prepare so you have options when it does. From readiness and Activation Lock to the first hour of a response, recovery and closing the incident.
- Modules
- 6
- Time
- 115 min
- Level
- Intermediate
- Cost
- Free
What you'll learn.
- Why a missing device is a data and access problem first, and how its readiness tier decides what you can do
- How Find My and Managed Lost Mode differ, and how to coach a user through Find My on the call
- The setup decisions that make devices recoverable, and how to audit readiness before a loss
- How Activation Lock and bypass codes work, and how to choose between stopping a thief and keeping sight of a device
- How to run the first hour: take the report, cut off access, and protect the device by tier and platform
- When to erase, how to handle a recovered device, and how to support a breach assessment and close the incident
Who it's for.
IT support professionals who take or handle reports of lost and stolen Apple devices, and anyone responsible for making an organisation's devices recoverable before that call comes in.
Course outline.
- Module 1: Lost Devices Are a Data Problem
- Module 2: Two Systems — Find My and Managed Lost Mode
- Module 3: Setting Up for Recovery
- Module 4: Activation Lock — Stop Them or See Them?
- Module 5: The First Hour
- Module 6: Wipe, Recover, Close — Responding to Lost and Stolen Apple Devices
Learn. Quiz. Earn a badge.
Short modules, a quick quiz after each one, and a badge when you finish the track. Pick up where you left off.
Start track →Is this course free?
Yes. Public courses in the Dr Logic Academy are free. You just need an Academy account to save your progress.
How long does it take?
About 115 minutes, across 6 short modules. Go at your own pace and pick up where you left off.
How does it work?
Each module ends with a short quiz. Pass them all to complete the track.
Do I earn a badge?
Yes. You earn a badge when you complete the track, and it shows on your Academy profile.
Does it cover personal devices used for work?
Yes. It explains what IT can and cannot do on a personal device enrolled with User Enrollment, and how to guide the user through Find My while you protect the organisation's data and accounts.
Does it cover Mac as well as iPhone and iPad?
Yes. Mac works differently in several important ways, including Remote Lock with a PIN, FileVault and recovery key escrow, and why you must decide between locking and erasing a missing Mac before sending any command.
Do our devices need to be in Apple Business?
No, but it makes a big difference. The course shows what is possible at each level of management, and the identity actions, such as revoking sessions, that work whatever the device's setup.
Does it cover data protection reporting?
Yes. It explains the facts IT needs to give the organisation's data protection lead, and uses the UK ICO's 72-hour reporting expectation as an example.
