Workplace & Productivity · Free course
Effective Communication at Work
The practical mechanics of communicating well at work: why a message is judged by what arrives rather than what was sent, what really drives a disagreement, how tone shapes what gets heard, and how to say difficult things clearly.
- Modules
- 4
- Time
- 72 min
- Level
- Beginner
- Cost
- Free
What you'll learn.
- Why "I told them" isn't the same as them knowing, and how to check a message has actually landed
- How to choose the right channel, and write messages that put the point first and get acted on
- How to spot when a disagreement isn't really about its subject, using the iceberg model
- How rapport is built, and why people believe your tone over your words, in person and in writing
- How to make an assertive request, decline work and hold a position without damaging relationships
Who it's for.
Anyone who works with colleagues, clients or managers and wants fewer misunderstandings, calmer disagreements and clearer conversations. No prior training is needed.
Course outline.
- Module 1: What Effective Communication Actually Is
- Module 2: The Iceberg Model
- Module 3: Rapport, Tone and Body Language
- Module 4: Assertiveness — Clear Without Being Hard Work
Learn. Quiz. Earn a badge.
Short modules, a quick quiz after each one, and a badge when you finish the track. Pick up where you left off.
Start track →Is this course free?
Yes. Public courses in the Dr Logic Academy are free. You just need an Academy account to save your progress.
How long does it take?
About 72 minutes, across 4 short modules. Go at your own pace and pick up where you left off.
How does it work?
Each module ends with a short quiz. Pass them all to complete the track.
Do I earn a badge?
Yes. You earn a badge when you complete the track, and it shows on your Academy profile.
Does it cover email and chat, or just face-to-face conversations?
Both. It explains how each channel changes what gets received, why written disagreements tend to escalate, and how to make sure your intended tone survives in a short written message.
Is it only for managers?
No. It's for anyone at any level, and it includes how to raise a concern or disagree with someone more senior than you.
Is this a soft-skills course about personality?
No. It treats communication as a set of practical skills with moving parts that you can understand and improve, with techniques you can use in your next conversation.
Are there related courses?
Yes. It's one of three standalone tracks on working well with colleagues, alongside Emotional Intelligence at Work and Giving and Receiving Guidance at Work. Each can be taken on its own, in any order.
